Our Policy

*** All returns issues must be directed to returns@vocalapparel.com ***

We accept: all major Credit Card (American Express / Discover / Mastercard / Visa)
It is important to update your credit information when you get a new card. Any issue with payment can delay processing your order.

We do our best to process orders on the same day. However, we do ask for 1-3 business days to process and ship your order.

Vocal Apparel ships via UPS Monday through Friday except Holidays. Standard Shipping Charges will be apply to all orders.

UPS Ground (3-7 days, determined by destination) - Most cost effective
UPS 3 Day Select
UPS 2nd Day Air
UPS 2nd Day Air AM
UPS Next Day Air

FOR INTERNATIONAL ORDERS

UPS Worldwide
USPS
DHL
FedEx

Price depends on weight of box and destination.

All sales are not subject to a refund. Only Store credit will be issued.
All sale items or discounted items are deemed FINAL and cannot be returned. SHIPPING CHARGES ARE NOT REFUNDABLE.

Once you receive your merchandise, please check the contents immediately. You must request a return claim within 10 BUSINESS DAYS of receipt.
To file a claim on damaged or return items, please email returns@vocalapparel.com for your return authorization (RA) Request. We only accept return request through email.
Please include your PO# in the subject line and the following:

Company Name
Address
Invoice Number
Style Number & Color
Quantity
Reason for Return
Picture of damaged unit(s)

Once you receive a return authorization (RA) number,

Please mail the package to :
Vocal Apparel
Attn: Return Department
1020 Crocker St, Los Angeles, CA 90011

After an RA# is issued, all returns must be received within 30 days or will be refused.

We recommend you to send your return via an insured carrier such as UPS or FedEx to verify receipt of the return. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery.

All sale items or discounted items are deemed FINAL and cannot be returned.

*** NO RETURNS ACCEPTED WITHOUT PRIOR AUTHORIZATION ***

There is a 15% restocking fee for any unauthorized or overdue returns. We do not accept incomplete pre-packs retuned to us or garments used.
A 30% restocking fee will be applied to any packages that are refused by the buyer.

Seller makes no warranty, expressed nor implied, of merchantability or of fitness of goods for any specific purpose unless expressly specified.

We gather information including your name, phone number, email address, shipping and billing addresses, as well as details such as your IP address, browser type and version, and website usage data.
This information is utilized to provide you with promotions, updates, and customer support services. Our Systems may associate this personal information with your activities in the course of providing service to you.
We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

We may collect and share anonymous location data.To customize our service for you, we and our partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device.
This location data is collected anonymously in a form that does not personally identify you and is used only to provide and improve our service. We may obtain your consent on your first use of the service.

You can request to see or delete your personal data. You can sign into your account to see or delete any personally identifiable information we have stored, such as your name, address, email or phone number. You can also contact us by email to request to see or delete this information

We may keep data indefinitely.

We may share personal data with companies we trust. We may share personally identifiable information (such as name, address, email or phone) with trusted partners in order to provide you with relevant advertising, offers or services. California residents are legally entitled (at no charge and no more than once annually) to request information about how we may have shared your information with others for direct marketing purposes. Contact us for this information: info@vocalapparel.com
No mobile information will be shared with third parties/affiliates for marketing and/or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Ad companies collect anonymous data. You can opt out. Ad companies may use and collect anonymous data about your interests to customize content and advertising here and in other sites and applications. Interest and location data may be linked to your device, but is not linked to your identity.

You can ask privacy questions. If you have any questions or concerns about our privacy policies, please contact us: info@vocalapparel.com

Service providers access data on our behalf. In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed. Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. Click to see company privacy policies that govern their use of data. Vendors access data on our behalf. In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed. Analytics providers access data on our behalf. Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user.

Special situations may require disclosure of your data. To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so. 

By registering and subscribing us, you agree to receive recurring text messages from us, including promotions, updates, and other notifications.
To Opt-Out, you can reply 'STOP' to our SMS message you receive from us.
If you accidently Opt-Out, you can re Opt-In anytime by replying 'START' to our SMS message you receive from us.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We retain your personal information only as long as necessary to provide you with services or comply with legal obligations.
We use industry-standard measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
If you have any questions or concerns about our privacy policies and terms, please contact us : info@vocalapparel.com
 

*** All returns issues must be directed to returns@vocalapparel.com ***